Customer Service Representative/Dispatcher

We are seeking a customer service representative/dispatcher to join our growing HVAC service department. This position handles customer interactions, schedules service calls, and dispatches technicians to scheduled jobs. The ideal candidate will have a strong background in customer service and some knowledge of HVAC systems, troubleshooting, and common maintenance issues.

Responsibilities

Answering and routing customer calls, emails, and inquiries professionally

• Scheduling, dispatching, and tracking HVAC service calls using company software
• Communicating job details and updates between technicians and customers
• Supporting service billing and work-order documentation
• Managing maintenance plan scheduling and renewals
• Conducting customer follow-ups and post-service satisfaction checks
• Maintaining accurate records in Buildertrend, Housecall Pro, Ply, Podium, and applicable property management portals
• Assisting management with reporting, data entry, and team coordination

Qualifications

• Minimum of 4 years of customer service and/or dispatch experience (HVAC or related industry preferred)
• Proficiency with dispatching or CRM software (Housecall Pro experience preferred)
• Strong communication, organizational, and multitasking skills
• Ability to work under pressure and manage multiple priorities
• Team-oriented with a positive and professional attitude
• Reliable transportation and consistent attendance

Why Join Us?

• Excellent team: we are a professional, collaborative group committed to employee development.
• Dynamic and growth-oriented environment: We offer a constantly expanding workplace that provides opportunities for learning and professional development.
• Positive organizational culture: we value hard work, commitment, and motivation, ensuring a healthy and enriching work environment.

If you meet the requirements and want to join a highly professional team, we encourage you to apply!

Pay: $20.00 - $30.00 per hour

Work Location: In person