Customer Service Representative/Dispatcher 4 Day work week!

Customer Service Representative / Dispatcher 4 Day work week!
J&M Air Conditioning – San Jacinto, CA

About Us:
No high-pressure private equity BS! J&M Air Conditioning is a trusted, family-owned business proudly serving the Inland Empire since 1967. We are driving record growth and we are looking to add a customer service rockstar to our team. New to HVAC? No problem, we have a wealth of expertise! We prioritize our customers and employees, ditch the mean corporate bosses and denied PTO requests, work for a business that cares.

Position Overview:
We are currently hiring a full-time Customer Service Representative / Dispatcher to join our call center team. This is an entry to mid-level position, and you will work under the direct supervision of the lead dispatcher with supervisor positions possible as we grow!

Key Responsibilities:

• Answer incoming calls with a professional and friendly attitude
• Assist customers by scheduling service, maintenance, or installation appointments
• Coordinate and dispatch technicians based on skill set, location, and availability
• Prioritize calls based on their urgency
• Maintain accurate records in our scheduling and CRM (Service Titan)
• Help resolve customer concerns and follow up to ensure satisfaction
• Collaborate with sales, service, and installation teams to ensure smooth daily operations

Qualifications:

• Prior customer service or dispatching experience (HVAC, plumbing, or home services preferred)
• Strong communication and organizational skills
• Experience with Service Titan preferred
• Open to feedback and willing to learn
• Bilingual (English/Spanish) a plus
• Positive attitude and a commitment to delivering exceptional customer service

What We Offer:

• 10 Hour 4-Day work week (3 days off in a row)
• Paid holidays and vacation time
• We prioritize your health and family (you don’t have to beg for time off)
• Opportunities for advancement and training
• A supportive, employee-oriented workplace culture
• Health insurance and retirement plan options
• Commission and bonus opportunities
• Company celebrations

Work Schedule:

Wednesday - Saturday. (Weekdays 7am-6pm & Saturday 8am-4pm)

Compensation

$20-28 Per hour. Depending on experience.

Join Our Team!
If you’re reliable, personable, and ready to make a difference in a company that values your contribution, we’d love to hear from you. Apply today and become part of the “The Pros in Blue!”

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person