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Customer Service Representative/Dispatcher 4 Day work week!

Customer Service Representative / Dispatcher 4 Day work week!
J&M Air Conditioning – San Jacinto, CA

About Us:
No high-pressure private equity BS! J&M Air Conditioning is a trusted, family-owned business proudly serving the Inland Empire since 1967. We are driving record growth and we are looking to add a customer service rockstar to our team. New to HVAC? No problem, we have a wealth of expertise! We prioritize our customers and employees, ditch the mean corporate bosses and denied PTO requests, work for a business that cares.

Position Overview:
We are currently hiring a full-time Customer Service Representative / Dispatcher to join our call center team. This is an entry to mid-level position, and you will work under the direct supervision of the lead dispatcher with supervisor positions possible as we grow!

Key Responsibilities:

  • Answer incoming calls with a professional and friendly attitude
  • Assist customers by scheduling service, maintenance, or installation appointments
  • Coordinate and dispatch technicians based on skill set, location, and availability
  • Prioritize calls based on their urgency
  • Maintain accurate records in our scheduling and CRM (Service Titan)
  • Help resolve customer concerns and follow up to ensure satisfaction
  • Collaborate with sales, service, and installation teams to ensure smooth daily operations

Qualifications:

  • Prior customer service or dispatching experience (HVAC, plumbing, or home services preferred)
  • Strong communication and organizational skills
  • Experience with Service Titan preferred
  • Open to feedback and willing to learn
  • Bilingual (English/Spanish) a plus
  • Positive attitude and a commitment to delivering exceptional customer service

What We Offer:

  • 10 Hour 4-Day work week (3 days off in a row)
  • Paid holidays and vacation time
  • We prioritize your health and family (you don’t have to beg for time off)
  • Opportunities for advancement and training
  • A supportive, employee-oriented workplace culture
  • Health insurance and retirement plan options
  • Commission and bonus opportunities
  • Company celebrations

Work Schedule:

Wednesday - Saturday. (Weekdays 7am-6pm & Saturday 8am-4pm)

Compensation

$20-28 Per hour. Depending on experience.

Join Our Team!
If you’re reliable, personable, and ready to make a difference in a company that values your contribution, we’d love to hear from you. Apply today and become part of the “The Pros in Blue!”

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person

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