Customer Service Representative/Receptionist

Overview
St. Pete Paper Company is a corrugated box manufacturer looking for a customer service representative / receptionist in Palmetto. English is a must.

Excellent communication skills, attention to detail, must be dependable. General computer knowledge; email/word/excel required.

Must pass background check and drug test.

Responsibilities

• Greet visitors and clients warmly, providing professional and courteous reception service.
• Answer incoming phone calls promptly using proper phone etiquette; direct calls to appropriate departments or personnel.
• Assist customers with inquiries, product information, or service requests via phone or in person.
• Perform order entry, prepare and issue quotes, invoicing.
• Support outbound calling efforts to follow up with clients or promote services, enhancing customer engagement.
• Utilize Microsoft Office tools to prepare reports, correspondence, and other documentation as needed.
• Requirements
• Excellent communication skills in English; bilingual abilities are a strong plus for serving diverse clients.
• Proven experience in customer support, call center roles, or front desk reception is preferred.
• Strong computer skills with proficiency in Microsoft Office applications and data entry.
• Demonstrated ability to handle multiple tasks simultaneously with attention to detail.
• Knowledge of phone etiquette and professional interpersonal skills to foster positive interactions.
• Outbound calling experience and sales aptitude are advantageous for engaging clients effectively.
• Ability to work well under pressure while maintaining a friendly and helpful demeanor. This role is perfect for motivated individuals eager to build their career in customer service and client relations within a supportive environment that values your contributions!
• Education/Experience
• High School Diploma/Equivalent
• At least 1 year experience in front desk receptionist/customer service
• Two or more years of experience with MS Outlook, Word and Excel
• Day shift 8:00 am to 4:30pm

Pay: $16.50 - $17.00 per hour

Work Location: In person