Customer Service RV

Are you someone who thrives in a fast-paced environment, loves solving problems, and takes pride in delivering an exceptional customer experience? We’re looking for Customer Service Representatives to serve our RV manufacturers, repair facilities, glass shops, insurance partners, and RV owners nationwide.

This is more than a call center role. It’s a high-impact position where your communication skills, attention to detail, and sales mindset directly contribute to customer satisfaction and company growth.

Why You’ll Love Working Here

We believe in taking care of our people so they can take care of our customers.

Comprehensive Benefits

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with safe harbor match

Work-Life Balance

• Paid time off, volunteer time, and holidays
• Consistent weekday schedule — your evenings and weekends are yours to enjoy!

A Culture That Values You

• Collaborative team environment
• Your voice matters and your ideas are welcomed
• Meaningful work where you make a visible impact

What You’ll Do

As a key member of our customer experience team, you will:

Deliver Exceptional Service

• Manage a high volume of inbound and outbound communication via phone, email, and text.
• Provide timely, accurate, and professional responses that reflect our commitment to service excellence.
• Coordinate with RV owners, manufacturers, repair facilities, TPA partners, glass shops, and insurance companies.

Create & Process Orders with Precision

• Generate quotes, invoices, order forms, and professional correspondence.
• Convert quotes into sales while ensuring accuracy and consistency.
• File insurance claims and coordinate scheduling for installations.

Navigate Systems with Confidence

• Utilize sales, freight, and knowledge management systems to identify parts and provide accurate freight estimates.
• Support customers efficiently by leveraging internal tools and processes.

Solve Problems & Drive Solutions

• Open and manage customer cases.
• Collaborate cross-functionally with Warehousing, Invoicing, Accounting, and Technical Support to resolve freight, payment, and warranty issues.
• Develop strategic, timely solutions that meet service level agreements (SLAs) and build long-term customer relationships.

Represent Our Mission

• Uphold company values in every interaction.
• Deliver authentic, compassionate service that fosters trust.
• Support departmental goals and participate in special projects as assigned.

What You Bring

• 2–3 years of customer service and sales experience
• Strong written and verbal communication skills
• Ability to multitask and stay organized in a high-volume environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with general office equipment
• Ability to work both independently and collaboratively
• Must pass pre-employment drug test and background check

Physical Requirements

• Sustained seated posture for extended periods
• Frequent walking throughout the office
• Continuous typing and use of office equipment
• Moderate noise with frequent interruptions
• Commitment to safety guidelines, training participation, ergonomic practices, PPE use, and company safety protocols across all JAJ, A-1, Coach Glass, and RV Glass Solutions work areas

If you’re ready to join a growing organization where customer service meets problem-solving and teamwork drives success, we’d love to connect with you.