Customer Service, Sales & Marketing Coordinator

Overview
We are seeking a detail-oriented and customer-focused individual to assist with customer service, scheduling, sales follow-up, and marketing activities. This position is ideal for someone who enjoys helping customers, staying organized, and contributing to the growth of a small business.

Responsibilities

Customer Service

• Answer incoming phone calls and text messages
• Respond to customer inquiries
• Schedule pool service and repair appointments
• Follow up with customers regarding estimates
• Handle customer concerns professionally
• Request customer reviews after completed jobs

Sales Support

• Follow up on leads from Google Local Service Ads, Facebook, and referrals
• Contact potential customers who request quotes
• Help convert leads into recurring service accounts
• Track sales opportunities and follow-up activities
• Assist with customer retention efforts

Marketing

• Post content on Facebook, Instagram, and Nextdoor
• Request and organize customer photos and testimonials
• Help create email campaigns and newsletters
• Update Google Business Profile posts
• Track marketing performance and lead sources

Administrative Duties

• Maintain customer records
• Organize estimates and invoices
• Coordinate schedules with technicians
• Assist with data entry and reporting
• Keep office systems organized
• Respond to customer inquiries
• Schedule pool service and repair appointments
• Follow up with customers regarding estimates
• Handle customer concerns professionally
• Request customer reviews after completed jobs

Requirements

• Excellent English communication skills (written and verbal)
• Strong phone etiquette
• Highly organized and detail-oriented
• Comfortable learning new software
• Customer service or sales experience preferred
• Marketing or social media experience is a plus
• Ability to work independently

Preferred Software Experience

• Google Workspace
• QuickBooks
• CRM systems
• Social media platforms
• Microsoft Office

Join us if you’re passionate about delivering outstanding customer experiences while driving sales growth through innovative marketing strategies. This paid position offers a vibrant work environment where your skills will make a tangible impact!

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training
• Work from home

Work Location: Hybrid remote in Gilbert, AZ 85233