Customer Service & Social Media Coordinator

Job Summary:
We are seeking a proactive and customer-focused professional to handle customer service operations and manage online customer interactions. The role includes responding to customer inquiries, following up with clients online, managing social media platforms, and coordinating with the marketing agency to ensure effective execution of content and marketing plans.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media platforms.
• Follow up with customers online to ensure satisfaction and resolve issues effectively.
• Manage and monitor company social media accounts (Instagram, Facebook, TikTok, etc.).
• Coordinate with the marketing company to follow up on campaigns, content calendars, and promotional activities.
• Ensure the proper execution of approved content and marketing plans.
• Monitor customer feedback, comments, and messages, and escalate issues when required.
• Maintain accurate records of customer interactions and feedback.
• Support marketing activities by sharing insights from customer interactions to improve engagement and sales.

Required Skills & Qualifications:

• Strong communication skills in Arabic and English.
• Experience in customer service and social media management.
• Familiar with social media platforms and online customer engagement tools.
• Ability to coordinate with external marketing agencies.
• Strong organizational and follow-up skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in retail or e-commerce environment.
• Basic understanding of digital marketing and content strategies.

Job Type: Full-time

Pay: From BD300.000 per month