Customer Service / Spare Part Specialist

About Us

GGM Gastro is an internationally leading company in the field of commercial kitchen technology, headquartered in Germany. As our operations continue to grow, we are looking for a Spare Parts Specialist with excellent English skills to join our team.

Key Responsibilities:

• Identify and manage spare parts required for faulty or damaged products
• Responding to customer inquiries regarding spare parts using Salesforce, SAP, and Bob
• Communicate with suppliers and partners (primarily via email)
• Place and track spare parts orders
• Coordinate with internal teams (technical/service departments)
• Maintain accurate records of orders and inventory
• Follow up on deliveries and ensure timely supply

Qualifications:

• Bachelor’s degree (new graduates are welcome to apply)
• Good command of English (C1 level), German is an advantage
• Strong communication and organizational skills
• Attention to detail and problem-solving mindset
• Ability to manage multiple tasks and follow up processes
• Experience in a similar role or in industrial products is a plus

What We Offer

• A position in an internationally successful company
• Flat hierarchies and a supportive, friendly team
• Modern office located in Istanbul (Çağlayan)
• Free daily bakery breakfast
• Transportation allowance and monthly meal card
• Additional private health insurance (fully covered by the employer)
• Internal development and career growth opportunities
• Private company event, team-building activities, and social gatherings

If you're passionate about customer satisfaction and want to make a real impact, we’d love to hear from you!

Job Type: Full-time

Ability to commute/relocate:

• İstanbul: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you legally authorized to work in Turkey without requiring visa or work permit sponsorship?

Language:

• English (Required)
• German (Preferred)

Work Location: In person