Customer Service Specialist

Note: This position is specifically intended for female candidates.
Responsibilities:
· Answering or making calls and respond to customer emails.
· Manage and resolve customer complaints and provide product/service information to customers.
· Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention.
. Determining the quickest, most effective ways to answer a client’s or customer’s questions.
· Identify and escalate priority issues and route calls to appropriate resources.
· Follow up customer calls where necessary.
. Working with a team of CSRs to find an appropriate solution.
Requirement:
· Proficient in relevant computer applications such as MS office and CRM software.
· Knowledge of customer service practices and principles.
· Excellent data entry and typing skills.
· Adaptability and strong problem solving skills.
· Fluency in English/Urdu.
Education: Minimum Graduate

Work experience:
3-4 years of experience in the same field

Job Type: Full-time

Work Location: In person