Customer Service Specialist

Job Purpose:

Assisting customers by responding to their inquiries regarding the provided service, supplying them with all the necessary details, and providing comprehensive and sufficient answers to all their questions in case of any issues, as well as advising on how to handle them, while showing concern for customer satisfaction.

Details:

Receiving all incoming calls to the contact center.

Responding to customer inquiries and providing accurate data to meet their requirements.

Handling customer feedback and comments and sending them to management.

Receiving complaints and related inquiries, taking the necessary actions.

Raising customer requests and recommending target customer lists.

Submitting daily reports on requests to the contact center.

Demonstrating professionalism and the ability to present the company and its services to customers without hesitation.

Being familiar with all service details offered to customers.

Communicating with customers and utilizing all available resources to present services effectively.

Submitting daily and monthly reports to the contact center.

Maintaining customer data and ensuring continuous follow-up.

Achieving daily and monthly targets.

Being familiar with all procedures and steps required to serve customers in the best possible way.

Being fully aware of the required specifications and standards for the product.

Being fully aware of the specifications and standards for the services provided to customers.

Submitting a report about customer complaints and issues to the Customer Service Manager.

Education:

Diploma and higher.

Skills:

The ability to present the product to the customer in a professional manner.

Proficiency in communication skills with different personalities.

Flexibility and the ability to handle work pressure.

Proficiency in presentation, negotiation, and persuasion skills.

The ability to organize time and tasks effectively.

Attention to detail and understanding customer needs and requirements.

Collaboration with the team.