Customer Service Specialist

Patient Reception & Front Desk

• Greet patients and assist with registration and check-in.
• Schedule and confirm patient appointments (via phone or online platforms).
• Respond to patient inquiries and guide them as needed.

Doctor's Schedule Management

• Organize and manage the doctor's daily appointments and calendar.
• Ensure no scheduling conflicts or overlaps.
• Coordinate breaks or meetings as required.

Administrative Coordination

• Prepare and update patient files and medical records.
• Accurately enter patient data into the clinic system.

Billing & Payments Support

• Issue invoices.

Customer Service & Issue Resolution

• Handle patient complaints or inquiries professionally.
• Provide quick solutions or elevate issues to the doctor or manager as needed.

Qualifications & Skills

• Diploma or Bachelor's in Business Administration, Medical Secretary, Healthcare Management, or related field.
• Minimum 1 year experience in a clinic or healthcare setting (preferred).
• Strong communication and organizational skills.
• Proficient in computer use and clinic management software.
• Professional and well-groomed appearance, polite manner, and ability to work under pressure.