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Customer Service Specialist

About Us:

A division of Hoonigan, Wheel Pros serves the automotive enthusiast community through engaging content and a broad range of vehicle enhancements from brands like Fuel Off-Road, American Racing, KMC, Rotiform, and Black Rhino. Our distribution centers in North America, Australia, and Europe support more than 30,000 retailers along with a growing e-commerce presence, giving enthusiasts reliable access to wheels, suspension, lighting, and accessories.

Our experience in automotive culture guides how we operate and help us stay connected to what enthusiasts care about as the industry evolves. With one of the strongest product portfolios in the industry and a global network behind it, we're focused on delivering products and experiences that set the standard for enthusiasts worldwide.

Job Summary:

As a Customer Service Representative, you will play a vital role in providing outstanding customer service and technical suspension support to our valued customers, distributors and partners. Primary tasks include assistance with application look-up, order status inquiries, product specific inquiries and processing sales orders, warranties and returns by phone and email in an efficient and courteous manner.

Responsibilities:

Positive attitude and genuine interactions with our customers through phone, social media, and email.
Gathers customer's data, documents it and determines troubleshooting steps by evaluating and analyzing the symptoms.
Remain in assigned queues, undistracted and focused on the customer always
Follow specific requirements regarding logging and communicating customer interactions. This includes very detailed note taking for every call and acquiring necessary information and files.

Qualifications:

2 or more years in a customer service and/or call center environment
Strong understanding of auto and truck suspension, alignment, wheels and tires
Excellent customer service, phone etiquette, and professionalism
Self-motivated and professional work ethic
Positive can-do attitude
High school diploma or equivalent
Computer proficiency
30 WPM or higher, ability to actively listen and type out key information at the same time.
Ability to clearly communicate verbally and written.
Outstanding customer service and interpersonal skills
Ability to adapt and grow

Disclaimer:

We are an E-Verify employer.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change.

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