Customer Service Specialist (Arabic Speaking)

HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region

ABOUT THE ROL

EAs a Customer Service Specialist, you will be the voice of HashKey Exchange for our Arabic-speaking clients. You will deliver world-class support, resolve complex inquiries, and ensure a seamless, secure trading experience for our global users

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WHAT YOU'LL

• DOProvide professional, timely, and accurate support to Arabic-speaking users via live chat, email, and ticketing system
• s.Resolve client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operation
• s.Collaborate with compliance, product, and technical teams to escalate and resolve complex user issue
• s.Maintain high customer satisfaction standards by adhering to institutional service level agreements (SLAs
• ).Collect user feedback and contribute to the continuous improvement of our platform and support workflow

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WHAT WE'RE LOOKING

• FORNative or professional fluency in written and spoken Arabic, with excellent communication skills in Engli
• sh.Proven experience in customer service, client support, or operations within financial services or digital asse
• ts.Strong problem-solving abilities and the capacity to handle high-pressure situations with empathy and professionali
• sm.Ability to work flexible hours or shifts to align with global market covera
• ge.High attention to detail and a strong commitment to user security and data priva

cy.
NICE TO

• HAVEPrior customer support experience at a regulated cryptocurrency exchange or fintech platf
• orm.Familiarity with blockchain technology, digital asset trading, and KYC/AML procedu
• res.Proficiency in Mandarin is a p

lus.