Customer Service Specialist (B2 English)

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Role Description

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as
• necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Requirements:

• Fluent English (Minimum B2 level – Upper Intermediate).
• Strong communication and problem-solving skills.
• Ability to work in a rotational shift environment.
• Positive attitude and a customer-first mindset.

What’s in it for YOU?

• Paid Training
• Medical and Social Insurance
• Career Advancement
• Transportation Provided

How to Apply:

Interested candidates are invited to send a voice note introducing themselves via:

WhatsApp: 01010644438

Email: mariam.hamdy@athear.com