Customer Service Specialist - I

Provide compassionate, high-quality support to seniors, individuals with disabilities, and their caregivers by connecting them to essential community resources and services. This role plays a critical part in helping individuals navigate available programs and improve their quality of life.

Key Responsibilities

Client Support & Helpline Services

• Answer incoming calls in a fast-paced helpline environment
• Listen to client needs and provide appropriate resources and referrals
• Assist with programs such as Medicaid, Medicare, long-term care, and other community services
• Ensure all interactions are handled with empathy, professionalism, and confidentiality

Resource Coordination & Referrals

• Connect individuals with local service providers and agencies
• Assist clients in understanding and accessing available benefits and services
• Conduct follow-up calls to ensure services were received

Documentation & Data Entry

• Accurately collect and enter client information into a database system
• Maintain detailed and accurate records of services provided
• Respond to emails, voicemails, and written inquiries promptly

Community Engagement

• Collaborate with local organizations and service providers
• Participate in community outreach events such as health fairs and resource events
• Stay informed on available programs and community resources

Qualifications

• High School Diploma or GED required
• Minimum 2 years of experience in customer service, call center, social services, or related field
• Experience working with seniors, individuals with disabilities, or community programs is a plus

Skills & Competencies

• Strong communication and active listening skills
• Ability to handle high call volumes in a fast-paced environment
• Compassionate, patient, and service-oriented mindset
• Strong attention to detail and organizational skills
• Proficiency in basic computer systems and data entry

Additional Requirements

• Willingness to complete Information & Referral certification (training provided)
• Ability to maintain confidentiality and follow all regulatory guidelines

Work Environment & Physical Requirements

• Office and community-based work environment
• Regular use of phone and computer
• Occasional lifting up to 25 lbs

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person