Customer Service Specialist, Patient Financial Services, Full-time

The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor concerns and compliments to hospital leadership and staff. Acts as a liaison for patients and families in effective problem solving of patient/family concerns and complaints. Educates and orients patients and families with regard to excellence in patient experience and expectations of inpatient rehab experience. Communicates patients’ complaints, problems and concerns to appropriate program team members.

Responsibilities:

• Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC’s, attorney and clinic questions regarding patient accounts.
• Responsible for maintaining the OP Billing email box, this includes timely responses to questions and requests.
• Responsible for processing returned mail
• Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
• Assisting the OP BO Clerk role as needed
• Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency

Qualifications:

• High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor’s office experience.
• Meditech experience preferred.
• Works well as part of a team and able to communicate effectively

Hours: Monday - Friday, 40 hours per week

Location: 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs