Customer Service Specialist - Sales Account

Role Description

This is a full-time, on-site role located in Cairo for a Customer Service Representative. The responsibilities include assisting customers with inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent service aligned with company standards. The role involves managing customer interactions through various communication channels and maintaining positive customer experiences to strengthen relationships with clients.

Qualifications

• fluency in English
• Proficiency in Customer Service, Customer Satisfaction, and Customer Support skills.
• Experience delivering positive Customer Experiences and handling Customer Service Representatives tasks effectively.
• Strong communication skills.
• Problem-solving abilities and a customer-first mindset.
• Ability to work effectively in an on-site team environment.
• Prior experience in customer-facing roles is an advantage

Benefits .

• salary up to 19k + sales incentives
• social & medical insurance
• transportation provided all over Cairo and Giza
• Gym access
• Career Path throughout an internal development program after 6 Month