Customer Service Supervisor

Job Location - Abu Dhabi

Language Requirement - Arabic is Mandatory

Candidate Location - Candidates must be based locally.

Role Description: Customer Service Supervisor

We are seeking an experienced and dedicated Customer Service Supervisor. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries, overseeing system reservations, and ensuring smooth day-to-day operations. This role demands a proactive, detail-oriented professional who is committed to operational excellence and enhancing the overall customer experience.

Key Responsibilities:

• Supervise day-to-day operations in the customer service department
• Respond to customer service issues in a timely manner
• Create effective customer service procedures, policies, and standards
• Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
• Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
• Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.
• Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.
• Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.
• Ensure all customer service interactions reflect high standards of excellence and professionalism.
• Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.
• Support the documentation process and ensure compliance with regulatory and company standards.

Qualifications and Skills:

• Proven experience in a customer service Supervisor role 3 to 5 Years, preferably within the cargo, logistics, or aviation sector.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Proficiency in reservation and cargo management systems.
• Attention to detail and a commitment to timely service delivery.
• Team player with a customer-first mindset.

Job Type: Full-time