Customer Service Supervisor

Build your Career with an Industry Leader

Headquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include lighting, print graphics, digital graphics, refrigerated and custom displays, aim to help businesses stand out in a competitive market. With a workforce of approximately 2,000 employees and 20 facilities throughout North America, LSI provides top-quality solutions for its clients. LSI’s management team is focused on continued profitable growth.

We are looking for a Customer Service Supervisor to support our team at our corporate location in Cincinnati, Ohio.

Summary:

Under the leadership of the Customer Experience Manager, the Customer Service Supervisor will lead with a passion for coaching and developing a team of skilled CSR’s, driving engagement through effective communication, and providing exceptional customer service to our internal and external customers. Must be skilled at providing coaching, accountability, and focusing on maintaining a culture that is supportive and allows each person to deliver their best work. Assure sales growth, customer retention, and profitable transactions and deliver service as a competitive advantage for LSI Industries.

The Customer Service Supervisor collaborates with other cross-functional teams to identify opportunities for system improvements to support internal processes and externally to support the customers.

Responsibilities include:

Essential Duties and Responsibilities:

Minimum Qualifications:

Physical Demands:

Benefits:

EEOC

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.