Customer Service Supervisor - Aldar Retail Management

Location Ras al-Khaimah, United Arab Emirates Qualifications None / No Formal Education Experience 2 Year+ Job OverviewALDAR is seeking a Customer Service Supervisor for its Retail Management division in Ras al-Khaimah, United Arab Emirates. This role involves leading a customer service team to ensure exceptional service delivery and customer satisfaction within a dynamic retail environment. Company OverviewALDAR is a leading real estate developer based in Abu Dhabi, United Arab Emirates, renowned for creating world-class real estate projects. The company is dedicated to achieving new standards of innovation, excellence, and sustainable development, prioritizing the immediate and future benefit of Abu Dhabi and its residents. ALDAR's portfolio includes iconic developments like the internationally recognized HQ building, the Gate Towers, and Yas Island's F1 circuit, supported by over 500 multidisciplinary staff providing expertise and knowledge from around the globe. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None / Open to all applicants Experience: 2 Year+ Key Responsibilities Lead and supervise a team of customer service representatives in a retail setting. Ensure the delivery of outstanding customer service and resolve complex inquiries effectively. Monitor team performance, provide constructive feedback, and conduct training sessions. Develop and implement strategies to enhance overall customer satisfaction and loyalty. Manage customer feedback channels and implement improvements based on insights. Collaborate with retail management to align customer service goals with broader business objectives. Requirements Proven experience in a customer service supervisory role, preferably within the retail sector. Strong leadership, team management, and interpersonal communication skills. Excellent verbal and written communication abilities. Ability to handle challenging customer situations with professionalism, empathy, and efficiency. Proficiency in relevant customer service software and tools. Demonstrated problem-solving abilities and a proactive approach to service improvement. Benefits Opportunity to lead and develop a customer-focused team in a prominent organization. Work with a leading real estate developer in the dynamic UAE retail sector. Competitive salary and a comprehensive benefits package. Clear pathways for professional growth and career advancement. Engaging and supportive work environment. Contribution to high-profile retail operations in Ras al-Khaimah.