Customer Service Supervisor - Home Infusion (AZ & NV)

About Us

We are a fast‑growing home infusion company dedicated to delivering high‑quality, patient‑centered care across Arizona and Nevada. Our teams support complex therapies and partner closely with patients, providers, and payers to ensure a seamless infusion experience. As we continue to grow, we are seeking a strong Customer Service Supervisor to lead, coach, and elevate our frontline customer service team.

Sisu Healthcare Solutions is a privately held infusion therapy company based in Tempe, AZ. We are dedicated to providing excellent clinical service to our patients, physicians, and managed care customers. Our comprehensive infusion therapy services include the provision of nutritional, antibiotics, and specialty drugs administered intravenously in the home setting or in our outpatient ambulatory infusion suites. Our clinical team of nurses and pharmacists work closely with physicians to develop personalized plan of care and ensure optimal patient outcomes.

Position Summary

The Customer Service Supervisor is responsible for overseeing daily customer service operations, ensuring exceptional patient and referral partner experiences, and supporting a high‑volume, fast‑paced home infusion environment. This role provides hands‑on leadership, performance management, and process improvement while serving as an escalation point for complex issues.

Key Responsibilities

• Supervise and support a team of customer service representatives serving AZ and NV markets
• Monitor daily workflows, call volumes, response times, and service quality
• Coach, train, and mentor staff to ensure consistent, compassionate, and compliant service
• Serve as an escalation point for patient, provider, and payer issues
• Collaborate closely with intake, nursing, pharmacy, billing, and reimbursement teams
• Ensure adherence to HIPAA, company policies, and regulatory requirements
• Track KPIs and team performance metrics; identify trends and improvement opportunities
• Assist with hiring, onboarding, and ongoing training of customer service staff
• Support operational initiatives and continuous improvement projects

Qualifications

• 3+ years of customer service experience, preferably in healthcare, home infusion, specialty pharmacy, or medical services
• 1–2+ years of supervisory or lead experience
• Strong understanding of patient services, intake, scheduling, or healthcare operations
• Excellent communication, leadership, and conflict‑resolution skills
• Ability to manage priorities in a high‑volume, time‑sensitive environment
• Proficient with EHR/CRM systems and Microsoft Office
• Experience supporting multi‑state operations (AZ/NV a plus)

Preferred Experience

• Home infusion, infusion center, or specialty pharmacy background
• Experience working with referrals, insurance verification, or care coordination
• KPI‑driven team leadership and performance management

What We Offer

• Competitive salary based on experience
• Medical, dental, and vision benefits
• 401K
• Paid time off and holidays
• Growth opportunities within a rapidly expanding organization
• Collaborative, mission‑driven work environment

Why Join Us

You’ll play a critical leadership role in improving patient experiences while helping scale a growing home infusion organization. If you thrive in healthcare operations and enjoy developing high‑performing teams, we’d love to hear from you.

Apply today to help shape the future of patient‑focused home infusion care in Arizona and Nevada.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• team lead : 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person