Customer Service Support Assistant (3+ years same role/company REQ, Office EXP REQ)

Job Description: Customer Service Support Assistant / Order Processing Specialist

Industry: Pediatric Medical Supply

Position: Account Manager Assistant

Location: Auburn, AL

Job Type: Full-Time

MUST HAVE: Long-term work history (3+ years with the same role/company; 5+ preferred) AND prior experience in a professional office setting.

About Us

S2 Medical provides essential medical supplies to children with developmental disabilities. We ensure families receive the supplies they need with compassion and reliability.

Job Overview

As an Order Processing Specialist, you’ll support our customer service team by handling the background work that keeps patient orders moving. You’ll manage order schedules, verify insurance, send delivery tickets, track shipments, and help ensure every detail is correct before supplies go out. This is a fast-paced, detail-focused role that plays a key part in helping families receive the care they need.

Key Responsibilities

• Support Account Managers by preparing documents and verifying order details
• Track open orders and coordinate shipments with vendors
• Verify insurance, pricing, and product accuracy before orders are shipped
• Send delivery tickets to patients via email or mail
• Maintain accurate records in our CRM system
• Update patient notes and help resolve account issues
• Help with scanning, filing, and other administrative tasks
• Participate in team meetings and stay current on products and procedures
• Assist with billing and documentation for insurance claims

Qualifications

• High school diploma or GED required (Associate’s degree preferred)
• Experience in customer service or healthcare strongly preferred
• Familiarity with medical supplies, insurance processes, or DME a plus
• Strong communication and organization skills
• Proficient with Microsoft Office, especially Excel
• Comfortable using CRM and internal systems
• Able to manage multiple tasks and timelines
• Detail-oriented and dependable
• Able to maintain confidentiality and follow compliance standards
• Willing to learn new systems and processes

What We Offer

• Paid training
• Competitive Pay
• Opportunities for growth within the company

Why Join Us?

At S2 Medical, you won’t just be completing tasks—you’ll be supporting families who rely on us. This is a role for someone who takes pride in getting the details right and wants to make a real difference every day.

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Do you vape or smoke?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Auburn, AL 36830 (Required)

Work Location: In person