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Customer Service Technician

JOB PURPOSE:

The Customer Service Technician position supports System Logistics Corporation systems with on-site operations expertise.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:

Supports equipment installation, modification, and tuning for customers.
Conducts electromechanical maintenance on System Logistics equipment and systems in the field
Troubleshoots and identifies root causes, and solve operational issues surrounding System Logistics machinery at customer locations
Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
Performs extensive mechanical and electrical modifications to existing equipment
Builds strong customer relationships to help achieve the highest levels of customer satisfaction
Maintains service status communications with Customer Service Manager

QUALIFICATIONS AND SKILLS:

Demonstrates strong soft skills and technical aptitude to provide customer service support
Strong communication and organizational skills
Able to perform troubleshooting in a high-speed manufacturing environment
Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
Basic computer skills (MS Word, Excel, Powerpoint, Outlook).
Travels extensively domestically – 80% of time

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