Customer Service & Training Coordinator

Project Management Training Institute (PMTI) is a leading provider of PMP® , CAPM® , and PMI-ACP® certification exam preparation courses. We deliver immersive, fast-track boot camps to professionals across the U.S. and Canada — both online and in-person — with a proven track record of 99% student satisfaction and first-time exam success.

We are not just another training company. We are an elite operation that demands excellence, rewards performance, and values integrity, precision, and customer-first service above all else.

We’re growing — and we need a highly organized, tech-savvy, and outcome-driven Customer Service & Sales Coordinator to support our operations, manage our students, and help scale our mission: to make project managers extraordinary .

What's the Role?

You will serve as the frontline of PMTI’s student experience , managing all aspects of customer communication , class coordination , and student support before, during, and after every course.

This is not a passive desk job — it's a dynamic, fast-moving position that requires someone who thrives under pressure, loves solving problems, and takes pride in delivering flawless execution in a high-stakes environment.

You will be the go-to contact for thousands of students each year — from registration to graduation to post-course follow-up.

Your work ensures that every student receives world-class service , every instructor has flawless logistical support , and every class runs without a single misstep .

New college grads are encouraged to apply if you have the skills but not the experience!

Responsibilities:

Customer Support & Communication:

• Respond promptly and professionally to all customer inquiries via email, phone, and live chat
• Serve as the primary point of contact for prospective students , current registrants , and certified alumni
• Provide clear, concise, and timely information regarding course options , registration processes , and exam prep strategies
• Manage and resolve escalated issues quickly and effectively, ensuring zero student dissatisfaction

Class Scheduling & Coordination:

• Coordinate and manage Zoom-based and in-person classes nationwide
• Track and update instructor availability , class locations , and student enrollments in real time
• Confirm and communicate class details to instructors, students, and vendors ahead of each session
• Ensure seamless pre-course logistics , including sending login credentials, pre-work materials, and instructions

Student Material Fulfillment:

• Coordinate with third-party vendors to ensure course materials are shipped accurately and on time
• Monitor delivery status and proactively reach out to students experiencing delays or issues
• Maintain inventory records and ensure proper fulfillment of physical and digital assets

Student Record Keeping & Administration:

• Generate, maintain, and update student records , spreadsheets , and databases
• Process registrations , confirm payments , and manage enrollment statuses
• Upload and organize recorded training videos to Vimeo and distribute to students
• Prepare and send post-course certificates , transcripts, and feedback surveys

Instructor & Team Collaboration:

• Serve as liaison between students and instructors , ensuring alignment and clarity
• Communicate schedule changes , student concerns , and logistical updates to instructors in advance of each session
• Collaborate with support staff across departments to streamline workflows and enhance efficiency
• Participate in team meetings , process reviews , and quality improvement initiatives

Tech Savviness & Digital Tools:

• Must be proficient in:
• Microsoft Office Suite (Outlook, Word, Excel)
• Google Workspace (Docs, Sheets, Calendar, Drive)
• Zoom (for virtual classroom coordination)
• Vimeo (video upload and distribution)
• Email platforms and CRM tools
• Ability to learn and adapt to new systems quickly and independently
• Strong typing speed and accuracy required for real-time support and documentation

Administrative Excellence:

• Handle all general clerical tasks , including filing, scanning, data entry, and document management
• Assist with special projects , reports, and operational improvements
• Maintain a clean, professional workspace and adhere to office policies

Qualifications - What We Expect From You:

• Proficiency in Microsoft Office Suite : Outlook, Word, Excel (minimum 8/10 skill level)
• Strong email and internet skills , including familiarity with online tools like Google Docs, Zoom, and cloud collaboration platforms
• Exceptional written and verbal communication skills — you represent PMTI to the world
• Excellent organizational skills — must manage hundreds of students, dozens of classes, and multiple instructors simultaneously
• High attention to detail — one small mistake can derail a student’s certification journey
• Fast learner , adaptable to new tools and procedures
• Bachelor’s degree preferred , but not required if you have equivalent experience and proven ability
• At least 3 years of hands-on experience in customer service, administrative roles, or education support

What Sets This Role Apart:

At PMTI, you are not just a coordinator — you are the engine behind the machine .

You're the person who makes sure:

• Every student gets their books on time.
• Every instructor has the right schedule.
• Every class starts without a hitch.
• Every customer feels heard, supported, and confident.

Work Schedule:

• Monday through Friday
• 40 hours per week
• Some flexibility around peak periods (e.g., exam season, end-of-month pushes)
• Occasional support may be needed outside standard hours for international or weekend classes

Compensation:

• Contract (1099) to W-2 Employee hire position
• Pay: $20–$21/hour; $23 in 6 months based on performance.
• 40 hours per week
• Onsite only — no remote work allowed
• Casual dress code
• Paid Time Off (PTO) included
• US holidays
• Paid Friday Lunches
• Cafeteria in the building
• Health insurance & 401k after conversion to W-2 employee
• Located in a luxury office suite in Dallas, Texas

Apply Now:

Apply here on LinkedIn or Send your resume, cover letter, and any supporting documents to: jobs@4pmti.com

Only candidates with strong organizational skills, excellent communication, and a track record of operational excellence will be considered.

Join a Team That Delivers:

At PMTI, we don’t just train people for exams — we build futures.

And we need a Customer Service & Sales Coordinator who’s ready to support that mission with relentless focus, energy, and care. Send your resume, cover letter, and any supporting documents to jobs@4pmti.com.

Let’s change lives — one student at a time.

Pay: $20.00 - $21.00 per hour

Benefits:

• Employee discount
• On-site gym
• Paid time off
• Professional development assistance
• Volunteer time off

Work Location: In person