Customer Service/Call Center Agent

FEMALE Call Center Agent – Rosmetic Medical Center

Key Responsibilities

• Handle inbound calls to book, confirm, and reschedule appointments
• Answer patient inquiries regarding services, treatments, and clinic policies
• Make outbound calls for appointment reminders, follow-ups, and client re-engagement
• Promote current services, packages, and limited-time offers in a professional manner
• Accurately update the CRM system with patient information and follow-up actions
• Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow
• Maintain strict patient confidentiality and detailed call records

Requirements

• Minimum 1 year of call center or customer service experience

(Healthcare or medical aesthetics experience is a strong advantage)

• Excellent spoken English (additional languages are a plus)
• Friendly, empathetic, and patient-focused communication style
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, client-focused environment

What We Offer

• Work in a premium medical aesthetics environment
• Supportive and professional team culture
• Opportunities for growth within the clinic

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• medical call center agent: 1 year (Preferred)

Language:

• English (Required)

Location:

• Dubai (Required)