Customer Service/Order Entry

Job Summary
We are looking for a friendly and detail-oriented Customer Service/Order Entry Associate to join our team. In this role, you will be the first point of contact for our customers, handling order processing, data entry, and providing excellent support to ensure smooth transactions. The ideal candidate is organized, enjoys working in a fast-paced environment where accuracy and efficiency are key.

Responsibilities

• Receives and enters orders from customers via mail, phone, or other electronic means in a timely manner
• Reviews orders for completeness and forwards incomplete orders for further processing.
• Expedites requests such as rush orders, altering sales orders, and shipping information as required
• Coordinate and assist with sales-related activities and provide support to the sales team
• Liaises with production, sales, shipping, warehouse, or other personnel to trace or accelerate shipments.
• Review pending orders and customer requests to ensure excellent customer service and customer experience
• Responds promptly to customer inquiries.
• Communicate with the sales team and customers to resolve any issues that arise
• Maintain a thorough understanding of the company’s products and services
• Shipping out all sample orders
• Assist colleagues with administrative tasks as needed
• Performs other related duties as assigned by management.

Qualifications

• 3 + years of customer service or order entry experience.
• Strong computer skills, including proficiency with Microsoft Office Suite (Excel, Word) and familiarity with ERP systems, Aptean Ross is a plus.
• Excellent data entry skills with a high level of accuracy.
• Good organizational skills to manage multiple tasks efficiently in a busy environment.
• Strong and effective communication skills to interact professionally with team members and customers.

Join us as a Customer Service/Order Entry Associate and become an essential part of our operations—helping us deliver seamless service while sharpening your administrative expertise!

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer Service of Order Entry: 3 years (Required)

Work Location: In person