Customer Service/Order Entry Associate

Job Overview
Join our dynamic team as a Customer Service/Order Entry Associate! In this vital role, you will be the friendly voice and efficient coordinator that ensures our customers’ orders are processed accurately and promptly. Your enthusiasm and organizational skills will help deliver exceptional service, streamline order management, and support our commitment to customer satisfaction. This position offers an engaging environment where your attention to detail and proactive approach will make a real difference every day.

Duties

• Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful information about products, services, and order status
• Accurately enter customer orders into our ERP (Enterprise Resource Planning) systems and databases, ensuring all details are correct and complete
• Maintain organized records of transactions, correspondence, and filing systems to support efficient data retrieval
• Verify customer information and perform basic math calculations to process orders correctly
• Collect and update data related to customer interactions, order history, and account details using office software such as Microsoft Excel and pivot tables
• Collaborate with warehouse teams and other departments to ensure timely order fulfillment and resolve any discrepancies or issues
• Assist with clerical tasks such as filing, data collection, transcription, and maintaining accurate records for audit purposes

Skills

• Strong computer skills with proficiency in Microsoft Office Suite, especially Excel, including experience with pivot tables and data entry functions
• Familiarity with databases, ERP systems, and office software to manage order processing efficiently
• Excellent typing speed and accuracy for data entry and transcription tasks
• Solid organizational skills to prioritize tasks effectively in a fast-paced environment
• Basic math skills for verifying quantities, prices, and totals during order processing
• Previous clerical or administrative experience preferred, including filing and data collection responsibilities
• Ability to handle multiple tasks simultaneously while maintaining attention to detail in a professional manner

This role is perfect for candidates with office experience who thrive on organization, accuracy, and delivering outstanding customer service. If you’re energetic, detail-oriented, and eager to contribute to a team that values your skills—this is the opportunity for you!

Pay: $16.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person