Customer Services

Job Title: Customer Service Representative

Company: Mina's Green Clean Team
Location: Atlanta, Georgia, United States
Employment Type: Full-Time
Salary: $65,000 - $80,000 per annum

Job Overview
Mina's Green Clean Team, a family-owned business with over 60 years of experience, is seeking a dedicated and professional Customer Service Representative to join our team in Atlanta. We specialise in providing high-quality, non-toxic, and environmentally friendly cleaning services for both residential and commercial clients. As the first point of contact for our customers, you will play a crucial role in upholding our reputation for outstanding service and ensuring complete client satisfaction. The ideal candidate will be an excellent communicator, highly organised, and passionate about delivering a positive customer experience that reflects our commitment to quality and environmental responsibility.

Responsibilities
* Serve as the primary point of contact for clients, handling enquiries via phone, email, and our website with professionalism and courtesy.
* Provide detailed information about our green cleaning services, pricing, and scheduling availability.
* Efficiently manage the booking and scheduling of cleaning appointments for our residential and commercial clients.
* Address and resolve customer issues or complaints promptly and effectively, ensuring a positive outcome.
* Liaise with our cleaning staff to coordinate schedules and communicate specific client requirements.
* Maintain accurate and up-to-date client records and appointment details in our customer relationship management (CRM) system.
* Process payments, manage billing enquiries, and assist with administrative tasks as required.
* Actively gather customer feedback to help our team continuously improve service quality.

Qualifications
* Proven experience in a customer-facing role, such as customer service, client relations, or administration.
* Exceptional verbal and written communication skills, with a friendly and professional telephone manner.
* Strong problem-solving skills and the ability to remain calm and empathetic in challenging situations.
* Excellent organisational and time-management abilities, with a keen eye for detail.
* Proficiency in using computers and familiarity with CRM software is highly desirable.
* A proactive and positive attitude, with the ability to work effectively both independently and as part of a team.
* A genuine interest in environmental sustainability and eco-friendly practices is a significant advantage.

Benefits
* A competitive annual salary of $65,000 - $80,000.
* The opportunity to be a key member of a reputable, family-owned business with a strong mission.
* A supportive, collaborative, and positive work environment.
* The chance to contribute to a company that prioritises the health of its clients and the planet.