Customer Services Officer

Position Summary

The Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

The Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana and its promotions, events, destinations, etc. and fulfil customer needs to ensure customer satisfaction.

Key Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Position Requirements:

• Bachelor's degree in Business Administration or a relevant field.
• 2+ years’ work experience in similar position.
• Outstanding communication skills, both written and verbal.
• Proficient with the use of Microsoft Office (Excel, Outlook).
• Working knowledge of customer service software, databases and tools.
• Knowledge of customer service practices.
• Experience in mediation and conflict resolution techniques.

Job Type: Full-time