Customer Services Representatives

Key Duties and Responsibilities

• Manage Communications: Handle a large volume of incoming phone calls, emails, web chats, and social media messages.
• Problem Resolution: Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within time limits.
• Information Management: Provide accurate, valid, and complete information. Update customer records and document interactions in CRM systems.
• Product Knowledge: Maintain expert knowledge about the company's offerings to answer specific questions and potentially cross-sell or upsell.
• Escalation: Redirect calls and escalate complex queries or unresolved issues to the appropriate internal teams or a supervisor.

Skills and Qualifications

• Experience: Proven customer support experience required
• Skills: Excellent communication (verbal and written), active listening, problem-solving, time management, and the ability to multitask.
• Tools: Familiarity with CRM systems, databases, email, and word processing software.
• Attributes: A positive attitude, empathy, patience, and a strong customer orientation are essential for success.
• Education: Minimum Graduation or equivalent is required.

Job Type: Full-time

Work Location: In person