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Customer Services Specialist
About Curium
Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.
With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.
Summary of Position
We are looking for a Customer Service Specialist who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.
Essential Functions
- Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy
- Identifying missing or incorrect orders after order collection and communicating with customers accordingly
- Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies
- Detecting orders that do not comply with distributor agreements and issuing necessary notifications
- Conducting consolidated checks after order entries and preparing related reports
- Updating customer master data and supporting segmentation activities
- Leading quality and supply processes
- Measuring and improving service quality
- Developing and implementing process improvement projects
Requirements
- Experience in B2C, B2B, and Intercompany account management
- Proven experience in order management, data control, and reporting
- Knowledge of distributor agreements and customer contracts
- Strong customer-oriented communication and problem-solving skills
- Team player with strong coordination abilities
- Bachelor’s degree or higher in a relevant field
- Minimum of 4 years of experience in Customer Service (CS)
- Proficient in MS Office applications
- Good command of written and spoken English
- Resident in Istanbul
Key Competencies
- Attention to detail and error prevention
- Analytical thinking and process tracking
- Customer communication and relationship management
- Time management and prioritization
- Collaboration and coordination (with CS and DT teams)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Equal Opportunity Employer
Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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