Customer Service/Sales Assistant

We are hiring a Customer Service & Sales Executive for a US Voice Process role. The position focuses on telecalling existing customers, pitching services/products, managing sales data, and maintaining MIS reports while ensuring excellent customer experience.

Key Responsibilities:

• Make outbound calls to existing US customers
• Pitch and upsell services/products to current clients
• Build and maintain strong customer relationships
• Achieve assigned sales and revenue targets
• Maintain accurate MIS reports, sales trackers, and call data
• Update CRM systems with call outcomes and follow-ups
• Coordinate with internal teams for smooth order/service execution
• Ensure compliance with call quality and process guidelines

Required Skills & Qualifications:

• Excellent English communication skills
• Experience in US Voice Process / International Telecalling / Sales
• Strong sales pitching and negotiation skills
• Good knowledge of MIS reporting and MS Excel
• Target-driven with a proactive approach
• Willingness to work in night shifts

Preferred Candidate Profile:

• Background in BPO / International Sales / Customer Service
• Experience handling existing client base (upselling/cross-selling)
• Familiar with CRM and sales tracking tools

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹45,000.00 per month

Application Question(s):

• Are you okay with night shift?
• What is your current CTC?

Shift availability:

• Night Shift (Required)

Work Location: In person