Customer Service/Sales Representative

Overview

We are seeking a dynamic Customer Service and Sales Representative to join our dedicated team. This role is essential in delivering exceptional client support while actively promoting our products and services. The ideal candidate will excel in building positive relationships, providing comprehensive assistance, and driving sales growth through effective communication and client engagement. This position offers an exciting opportunity to contribute to a customer-centric organization committed to excellence.

Duties

• Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information with professionalism and courtesy
• Conduct outbound calling campaigns to follow up on leads, promote new offerings, and maintain ongoing client relationships
• Assist clients with account setup, data entry, and updating personal or transactional information accurately within the company’s systems
• Support sales initiatives by identifying customer needs, recommending suitable solutions, and processing orders efficiently
• Handle cash transactions, process payments securely, and maintain accurate financial records related to sales activities
• Utilize Microsoft Office applications to generate reports, track customer interactions, and document service activities comprehensively
• Demonstrate excellent phone etiquette and communication skills to ensure positive customer experiences across diverse audiences
• Collaborate with team members to analyze customer feedback, identify trends, and suggest improvements for service delivery

Skills

• Strong sales aptitude combined with excellent customer support skills
• Proficiency in Microsoft Outlook along with strong computer skills for data entry and documentation
• Experience in call center environments or outbound calling campaigns is preferred
• Exceptional communication skills with an emphasis on clarity, active listening, and problem-solving
• Knowledge of call center protocols including phone etiquette and client engagement strategies
• Basic understanding of transaction processing
• Analysis skills to interpret customer data and identify opportunities for service improvement
• Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment

This position is an excellent fit for motivated individuals eager to develop their customer service expertise while contributing directly to sales growth. We welcome applicants who are committed to delivering outstanding client experiences through effective communication and dedicated support.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person