Job
Customer Solution Engineer (CSE)

As part of our global CSE team you will be the representative in Dubai. The CSE team is currently counting 15 people and we are hiring more in the coming months. Our main purpose is focusing on possibilities and our capabilities to meet customer requirements. We supports Sales teams during technical and commercial discussions, understanding our customers’ needs and recommending the appropriate technical solutions. We collaborate with our Engineering teams and product developers to find better customer solutions. When customers accept the chosen solution we hand it over to Delivery and Operations to ensure proposed solutions can be built, delivered and supported once contract is signed.

Main tasks

• In conjunction with the sales and business development teams, develop and execute the digital sales strategy for target accounts
• Execute proof of concepts designed to prove out both the technology and the value offered by Marlink
• Drive the customers' solution internally through other departments, i.e., Engineering and Products, as well as through external vendors when needed, including coordination with Sales and Pricing teams
• Drive technical preparation of quotations and offers (design, architecture, proposal writing, customer presentation)
• Finding bespoke technical solutions and creating technical and commercial proposals meeting customer requirements, focusing on cyber security solutions, IT & Cloud, and IOT.
• Customizing proposals covering required technologies and services, mainly managed services, but also system integration and reselling when required

Qualifications and personal skills

• Bachelor’s in engineering/computer science or equivalent experience.
• Ability to understand technical situations and build an overall technical approach.
• 2–3+ years’ or more presales or solution design experience with strong cybersecurity expertise.
• Experience in connectivity, networking/SD-WAN, IT/IIoT, and managed/professional services.
• Proficiency in proposal writing, architecture/design creation, and customer presentations.
• Fluent in English; additional regional languages are an asset.
• Sales-driven and customer-centric, able to cater for both technical and commercial needs of the client.
• Good communication al skills with ability to listen to and understand customer needs.
• Comfortable working with large enterprises with multiple decision-makers.
• Actively shares information and knowledge within the organization.

We offer

• Flexible hybrid work situation with home office option
• Marlink Training Academy for professional and personal development
• International mobility
• Equal opportunities employer ( we encourage women to apply)
• Cultural diversity
• Attractive working environment in an international telecommunication and managed services company
• Employee social events

You need a valid passport and ability to travel internationally. Our working language is English. We are represented in most time zones. The position reports to the team lead.