Customer Solutions Manager (AI & Agentic Systems)

About Loops AI:

Loops AI is building the future of Agentic Commerce — where reasoning agents act autonomously to power customer operations, sales, and commerce. Our multi-agent platform connects foundation models with domain reasoning to create consistent, trusted, and real-time AI experiences.

As a Customer Solutions Manager , you’ll sit at the intersection of customers, AI, and execution —owning outcomes from first conversation to long-term success.

This is not a traditional account manager role.

And it’s not a pure engineering role either.

It’s for builders who love customers, learn fast, and want AI to be their daily co-pilot.

About the Role:

As a Customer Solutions Manager (AI & Agentic Systems) , you will:

• Start close to sales and client relationships , deeply understanding customer goals and decision criteria
• Embed with customers to map requirements, workflows, and data sources
• Design, configure, and deploy AI agents tailored to each customer’s stack
• Own implementations end-to-end: POC → production → iteration
• Collaborate with engineering to build integrations, troubleshoot issues, and ship fast
• Translate real customer needs into clear product and roadmap feedback
• Manage timelines, unblock dependencies, and ensure successful, measurable deployments
• Own customer success long-term — outcomes, adoption, and expansion

You are the bridge between business and technology , turning ambiguity into shipped solutions.

What We're Looking For:

• 3+ years experience in e-commerce, B2B, or enterprise customer-facing roles (sales, solutions, partnerships, or CX)
• Strong understanding of how to win deals and deliver value post-sale
• Comfortable working across industries and senior stakeholders
• Curious and hungry to learn AI and agentic systems fast
• High ownership, low ego, strong execution mindset
• Excellent English communication skills (written & spoken)
• Able to manage multiple stakeholders, timelines, and priorities independently

Big pluses:

• Industrial Engineering background
• Startup experience
• Technical curiosity (APIs, integrations, workflows—even if you’re not an engineer)

Why Join Loops AI:

• 🌍 Top 5% Silicon Valley ambition — we’re on a rocketship path.
• 🤖 AI-first culture — curiosity, experimentation, & speed are in our DNA.
• 🎯 Customer obsession — if it doesn’t help the customer, it’s not a priority.
• 🏆 Talent density — we’re building a small, exceptional team that moves fast.
• 💡 Ownership mindset — spot problems, drive fixes, share the upside.

Perks & Culture:

• Work with an AI-first, high-trust team solving frontier challenges
• Remote-friendly, async culture built around autonomy and measurable outcomes
• Private health insurance covering immediate family members
• Growth-focused: open research and ownership tracks