Customer Specialist

Our firm transforms technical specs into clear, confident decisions. We are seeking a Customer Specialist in Raleigh to deliver marketing and white-glove service, helping customers navigate AT&T Fiber's offerings to find the perfect blend of speed, value, and wireless integration for their unique lifestyle.

As a Customer Specialist, you ensure no one settles for good enough internet. The Customer Specialist guides customers through AT&T Fiber eligibility, helps them choose phones that maximize network performance, and identifies bundled savings that make upgrading easy all through clear, consultative conversations.

Why the Customer Specialist Role Matters

You Sell Time, Delivered Instantly. Downloading a movie in seconds, uploading a file without interruption the Customer Specialist saves valuable time that would otherwise be wasted waiting. With AT&T Fiber, you are truly selling the gift of instant access.

Key Responsibilities of the Customer Specialist

• Respond promptly to customer inquiries with accurate information on AT&T Fiber internet, wireless devices, and bundled service options.
• Assess household needs and recommend tailored AT&T Fiber packages that maximize speed, reliability, and overall value.
• Process account setups, activations, upgrades, and plan adjustments while maintaining CRM accuracy and compliance with AT&T Fiber standards.
• Troubleshoot connectivity and device concerns, clarifying requirements and escalating complex service issues to ensure timely resolution.
• Maintain precise records in CRM systems, tracking enrollments, customer feedback, and retention strategies to support performance goals.
• Collaborate with internal teams to align sales and service efforts, uphold AT&T Fiber messaging, and meet campaign benchmarks.

What We’re Looking For in a Customer Specialist

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, Technology, or related field preferred.
• Experience in customer service or sales within telecommunications, internet services, or subscription‑based industries.
• Strong communication and interpersonal skills to explain AT&T Fiber solutions, resolve service concerns, and build customer trust.
• Organized, proactive, and adaptable approach with resilience to excel in fast‑paced service environments.
• Proficiency in CRM platforms, Microsoft Office Suite, and digital tools to manage accounts, track engagement, and ensure compliance with AT&T Fiber standards.

Job Type: Full-time

Pay: $47,000.00 - $56,000.00 per year

Work Location: In person