Customer Success & Account Manager

Job Title: Customer Success & Account Manager

Location: Mumbai (Local candidates preferred — Marathi-speaking)
Company: Bandhoo Solutions and Services Pvt. Ltd.
Employment Type: Full-Time, Permanent
Annual CTC: Up to ₹6,00,000
Vacancies: 1

About the Role

We are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client relationships and ensure successful usage of our platform. The ideal candidate should have strong communication skills, a customer-first mindset, and prior experience in managing client accounts.

Key Responsibilities Customer Success"

• Manage onboarding, training, and adoption of the Bandhoo/Constra platform for assigned clients.
• Ensure customers achieve their business goals by using the product effectively.
• Monitor customer engagement and identify risks or drop-offs early.
• Conduct periodic review meetings and maintain high customer satisfaction.
• Coordinate with internal teams to resolve customer concerns promptly.

Account Management

• Own client relationships end-to-end and maintain long-term engagement.
• Identify upsell, cross-sell, and renewal opportunities.
• Support clients with queries, feature requests, and product clarifications.
• Build strong relationships with client stakeholders at all levels.

Requirements

• Minimum 2 years of experience in Customer Success, Account Management, or Client Handling roles.
• Must be based in Mumbai and fluent in Marathi.
• Educational background: B.Tech, BE, MCA, MBA, or equivalent degree.
• Experience in B2B SaaS, construction tech, or field productivity tools is preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to understand product workflows and explain them clearly to customers.
• Proficiency in CRM tools, MS Excel/Google Sheets, and basic tech tools.

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund
• Paid sick leave
• Work-from-home flexibility (as per role requirement)
• Performance bonuses

Work Schedule

• Day shift
• Monday to Friday
• In-person role (Mumbai)

Job Types: Full-time, Permanent, Fresher

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in Customer Success or Account Management?
• How do you handle difficult or unhappy customers?
• Have you managed client accounts independently? If yes, how many and in which industries?

Education:

• Bachelor's (Required)

Experience:

• Customer Success: 1 year (Required)
• Account Management: 1 year (Required)
• Client Handling roles: 1 year (Required)

Language:

• Marathi (Required)
• Hindi (Required)
• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person