Customer Success / Client Services

• Serve as the first point of escalation for complex or high-priority customer complaints received via phone, email, chat, or social media.
• Diagnose technical or service problems and coordinate with internal teams (Tech, Operations, Sales) to resolve them within SLA timelines.
• Manage the "Voice of the Customer" log, documenting recurring issues to present to the Product/Operations team for long-term fixes.
• Handle sensitive situations such as billing disputes, service outages, or delivery failures with empathy and professionalism.

Pay: Rs25,000.00 - Rs35,000.00 per month

Work Location: In person