Customer Success Executive

Join NatHabit as a Customer Success Executive!

Chat Process -Job Title: Customer Success Executive

About the Role:

As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Manage and respond to customer queries through Chats, Emails, and Outbound Calls.
• Monitor and support drivers, providing real-time assistance and solutions.
• Collaborate with internal teams to resolve complex issues and enhance service delivery.
• Maintain accurate records of driver interactions, issues raised, and follow-up actions.

Requirements

• Up to 1 year of experience in customer success, account management, or a related role.
• Strong written and verbal communication skills.
• Good problem-solving ability with a customer-first approach.
• Familiarity with chat platforms and CRM systems .
• Bachelor’s degree preferred.

Key Skills

• Excellent interpersonal and communication skills
• Strong multitasking and time management abilities
• Ability to stay calm under pressure and handle difficult situations
• Attention to detail and accuracy in documentation
• Quick learner with adaptability to new tools and processes
• Team player with an accountability and ownership mindset

Why Join Us?

• Be part of a fast-growing and dynamic team shaping the customer experience.
• Opportunity to work closely with cross-functional teams and gain exposure to diverse business areas.
• A collaborative culture that values learning, ownership, and innovation .
• Clear growth path with opportunities to enhance your career in customer success .