Customer Success Executive

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.
• Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.
• Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.
• Conduct regular performance review meetings and share actionable insights with clients.
• Maintain strong relationships with clients through proactive communication and personalized support.
• Identify opportunities for campaign optimization, upselling, or cross-selling additional services.
• Track and monitor campaign performance to ensure targets are being met or exceeded.
• Manage client onboarding and ensure a smooth handover from sales to operations.
• Handle client concerns or escalations promptly and professionally.
• Prepare monthly performance reports, insights, and recommendations for continuous improvement.

Requirements:

• Minimum 2–3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.
• Strong understanding of digital marketing concepts — including SEO, Google Ads, Meta Ads, and content marketing.
• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).
• Strong analytical and problem-solving mindset.
• Self-motivated, detail-oriented, and capable of working independently.

What We Offer:

• Competitive salary package and performance-based bonuses.
• Opportunity to work with international clients.
• Supportive, collaborative, and growth-oriented team culture.
• Continuous learning and professional development opportunities.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person