Customer Success Executive / Manager

Location: [Trichy]
Employment Type: Full-time

We are looking for a passionate and proactive Customer Success professional to join our team. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, driving product adoption, and helping customers achieve maximum value from our solutions.

This role involves close collaboration with sales, support, and product teams to deliver an exceptional customer experience and retain long-term client relationships.

Key Responsibilities:

• Serve as the primary point of contact for assigned customers, ensuring their satisfaction and success.
• Onboard new clients and guide them through implementation and product adoption.
• Build trusted relationships with key stakeholders and decision-makers.
• Understand client goals and align our solutions to meet their business needs.
• Proactively identify upsell, cross-sell, and renewal opportunities.
• Collaborate with internal teams to resolve customer issues promptly.
• Track customer health metrics and take action to prevent churn.
• Gather customer feedback and share insights with the product and leadership teams.
• Conduct regular review meetings with customers to ensure continued engagement and satisfaction.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2–6 years of experience in Customer Success, Account Management, or U.S Client Relationship Management (preferably in IT, SaaS, or service-based companies).
• Strong interpersonal, communication, and presentation skills.
• Proven ability to handle multiple accounts and prioritize effectively.
• Problem-solving mindset with attention to detail.
• Experience using CRM tools (HubSpot, Salesforce, Zoho, etc.) is a plus.
• Strong customer focus and ability to manage expectations.

Preferred Qualifications:

• Prior experience in B2B customer success or SaaS environment.
• Understanding of customer lifecycle management and retention strategies.
• Data-driven mindset with experience using analytics to measure success.