Customer Success Intern

About Prodiax

Prodiax is a B2B SaaS startup building an AI-powered conversion rate optimization platform specifically for Shopify stores. We analyze real shopper behavior — drop-offs, hesitations, rage clicks — benchmark stores against top performers, and let merchants generate and deploy UI fixes instantly. No code, no dev team, no guesswork. From identifying where shoppers leave to shipping the fix, Prodiax makes the entire CRO process fully automated. Trusted by fast-growing Shopify stores worldwide.

About the Role

As our first Customer Success Manager Intern, you will work directly with our founders and be embedded in the core of our operations from day one. This is a rare opportunity to experience a next-generation AI startup environment, develop real ownership over meaningful work, and grow alongside a team that takes excellence seriously.

A full-time position is available for the right candidate upon successful completion of the internship.

What You'll Do

• Join and support client and internal meetings, take structured notes, and track action items
• Prepare, review, and polish deliverables and customer-facing outputs
• Support onboarding and ongoing success efforts for customers
• Use and explore cutting-edge AI tools to increase productivity and output quality
• Communicate clearly and proactively with team members and stakeholders
• Bring genuine ownership to your work — flag issues early and follow through to resolution

Work Schedule

• 3.5–4 days per week
• Currently remote; transitioning to on-site within the year as we open our Istanbul office
• Schedule and working days to be agreed on joining

What We're Looking For

We care more about who you are than what you know.

Must-haves:

• 4th-year university student (business, communications, or related fields are a plus; top 5 university is a plus)
• English proficiency at C1 or above, especially spoken communication (native-level is a strong plus)
• Analytical mindset — you enjoy breaking down problems and structuring information clearly
• Genuine curiosity about AI tools and comfort with prompting and generative AI platforms
• Respectful, communicative, and dependable — you follow through on what you say you'll do

We value highly:

• Ownership — you treat problems as yours to solve, not just report
• Flexibility — startup environments shift fast, and you stay steady
• Responsiveness — you reply promptly and keep others informed
• Intellectual maturity and emotional intelligence in professional settings

Nice to have:

• Prior experience in SaaS, or customer-facing roles
• Experience with AI tools (ChatGPT, Perplexity, Claude, etc.)
• Interest in technology, product, or business strategy

What We Offer

• USD-based Salary
• Direct mentorship and daily collaboration with our founders
• Front-row access to a new-generation AI-first startup — from strategy to execution
• A real role with real responsibility from day one — not coffee and filing
• Path to a full-time position
• A team culture built on respect, candor, and high standards

We are an equal opportunity workplace. We evaluate every candidate based on their skills, mindset, and fit — nothing else.