Customer Success Management Trainee

• Support the Customer Success and SMB Sales team in managing client accounts and onboarding activities.
• Assist in handling customer queries, follow-ups, and basic support coordination with technical teams.
• Help track customer engagement, renewals, and upsell opportunities.
• Maintain CRM records (leads, opportunities, customer interactions, and follow-ups).
• Assist in preparing sales proposals, quotations, and client presentations.
• Conduct market and customer research for SMB segments.
• Support lead generation activities (email campaigns, LinkedIn outreach, inbound queries).
• Participate in client meetings and prepare meeting notes and action items.
• Monitor customer satisfaction metrics and feedback.
• Prepare weekly and monthly reports on sales pipeline and customer success activities.

• Requirements
• Bachelor’s degree in Business Administration, Marketing, IT, or related field (fresh graduates encouraged).
• Strong communication, negotiation, and interpersonal skills.
• Basic understanding of sales cycles, customer lifecycle, and CRM concepts.
• Familiarity with tools like HubSpot, Salesforce, or Zoho CRM is a plus.
• Analytical mindset with good reporting and documentation skills.
• Customer-centric attitude and eagerness to learn sales and account management.

Job Type: Full-time

Pay: Rs24,999.00 - Rs25,000.00 per month

Work Location: In person