Customer Success Manager

REVE Chat is looking for a highly motivated and customer-focused Customer Success Manager based in India to manage and grow relationships with our global customer base. As a key member of our Customer Success team, you will be responsible for ensuring customers receive maximum value from our AI-powered live chat and chatbot platform.

This role is ideal for someone with experience in SaaS or customer-facing tech roles, who enjoys solving problems, building relationships, and helping customers achieve success through technology.

• Location: Dubai (Remote –Hybrid)
• Job Type: Full-time
• Working Hours: Primarily aligned with US and European time zones

Key Responsibilities:

• Serve as the primary point of contact for customers, guiding them from onboarding through adoption and long-term success.
• Understand each customer’s business goals and recommend solutions using REVE Chat’s features and capabilities.
• Conduct virtual onboarding, product demos, and training sessions tailored to various use cases.
• Monitor customer health metrics and proactively engage at-risk accounts to reduce churn.
• Handle customer escalations professionally and work cross-functionally with product and support teams to resolve issues.
• Collaborate with the sales team to identify upsell opportunities and contribute to revenue growth.
• Collect and share customer feedback to help shape the product roadmap and improve customer experience.
• Maintain detailed records of customer interactions using CRM and support tools.

Requirements:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Minimum 2 to 6 years of experience in Customer Success, Key Account Management, or a similar client-facing role in a SaaS or tech company.
• Experience managing international customers, particularly in the US, Europe, and the Middle East.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable explaining technical concepts to non-technical users.
• Familiarity with tools like HubSpot, Intercom, Zendesk, or similar platforms.
• Willingness to work in shifts aligned with US/European time zones.
• Malayalam speaking candidate prefer.

What We Offer:

• Competitive salary and performance-based incentives.
• Flexible remote/hybrid work setup from Dubai.
• Exposure to working with global clients in a fast-growing SaaS company.
• Supportive and collaborative team culture.
• Opportunities for professional development and career advancement.

Job Type: Full-time