Customer Success Manager

Customer Success Manager

Marketing

Location: UAE

Experience: 2–5 years in B2B marketing

We’re looking for a results-driven Customer Success Manager (CSM) to oversee and optimize client campaigns from pre-launch to post-reporting.

Key Responsibilities:

• Manage and monitor demand generation campaigns using first-party data and integrated tools.
• Analyze performance, provide insights, and recommend optimizations.
• Support Sales with account management to drive retention and revenue growth.
• Respond to client requests on reporting, billing, and product inquiries.
• Collaborate with Operations, Product, and Support teams to ensure seamless execution.
• Deliver campaign reports with clear insights and recommendations.
• Foster strong client relationships and identify upsell opportunities.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• 2–5 years’ experience in customer success, account management, or B2B marketing.
• Strong data analysis, communication, and relationship-building skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with CRM, marketing automation, or campaign tools a plus.

You’ll act as the key link between clients and internal teams - driving performance, building strong relationships, and ensuring long-term success.

You will need to upsell existing customer contracts.

The product is a cutting edge AI marketing tool for demand generation. They are a global start up business and have receive strong funding and hiring extensively since launching earlier this year.