Customer Success Manager

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Read more: https://medium.com/@oredata-engineering

Apply and be part of our exciting journey!

We are seeking a dynamic and customer-centric Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring customer satisfaction and driving long-term relationships. You will be responsible for managing the entire customer lifecycle, from onboarding to renewal, and will serve as the primary point of contact for support and managed services.

Key Responsibilities:

Customer Onboarding:

• • Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments.
  • Establish clear expectations and SLAs to set the foundation for a strong partnership.

Customer Relationship Management:

• • Build and maintain strong relationships with key stakeholders at customer organizations.
  • Proactively identify and address customer needs and pain points.
  • Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices.

Support and Managed Services:

• • Oversee the delivery of high-quality support and managed services.
  • Monitor critical KPIs, such as SLAs and customer satisfaction metrics.
  • Collaborate with technical teams to resolve issues promptly and effectively.

Business Reviews & Ensuring Client Success:

• • Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth.
  • Present insights and recommendations to drive customer success.

Advocacy and Follow-up:

• • Advocate for customer needs within the organization, ensuring timely resolution of issues.
  • Follow up on action items and commitments to ensure accountability.

Renewal Management:

• • Identify renewal opportunities and proactively engage with customers to secure long-term partnerships.
  • Develop and execute renewal strategies to optimize revenue and customer satisfaction.

Qualifications:

• Proven experience in customer success, account management, or a similar role.
• Strong understanding of cloud technologies, particularly Google Cloud Platform.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities.
• A passion for customer satisfaction and a commitment to delivering exceptional service.

If you are a highly motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join our team and make a significant impact on our customers' success.

Why Oredata?

• Remote working and flexible time off
• Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
• Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
• Opportunity to work on international projects
• Private Health Insurance
• Birthday Leave Policy
• Dynamic work ecosystem where you can take initiative and responsibility
• Open communication, flexibility and start-up spirit
• Learning & Development opportunities for both personal and professional growth

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