Customer Success Manager

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,

• Pricing strategy

• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

The Syncron Customer Success Team is seeking new talent to our EMEA & APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base

About the role

The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.

The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.

What would you do?

• Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company’s solutions with customer business objectives.

• Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.

• Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.

• Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.

• Track customer progress toward success metrics, ensuring alignment between product value and the customer’s KPIs, and facilitating contract renewals.

Who you are? / What we expect:

• 1 to 3 years of experience in Customer Success Management, within Enterprise SaaS

• Strong business and strategic skills to drive value conversations

• Experience from working with Supply Chain Management applications such as forecasting, planning and order management

• Experience in automotive, manufacturing industry for after-sales

• As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving

The icing on the cake:

• Commercial contract experience driving renewal and price increase conversations

• Executive presence, comfortable with ambiguity and C-level communication

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!