Customer Success Manager

Job Title: Customer Success Manager

Location: Abu Dhabi, UAE
Company: Greenfield Marine Technologies
Experience: 5–7 years
Employment Type: Full-time

About Greenfield Marine Technologies

Greenfield Marine Technologies is a fast-growing Abu Dhabi–based startup focused on delivering innovative solutions for the marine and maritime sectors. We combine technology, sustainability, and operational excellence to support our clients in achieving safer, cleaner, and more efficient marine operations.

We are looking for a versatile and proactive Customer Success Manager who can drive customer satisfaction while managing key administrative operations that support the business.

Role Overview

This role combines Customer Success responsibilities with Administrative & Operational support, ideal for a well-organized professional who enjoys building strong relationships, improving processes, and wearing multiple hats in a dynamic startup environment.

The ideal candidate will ensure our customers are successful with our solutions while also managing day-to-day internal tasks, documentation, coordination, and operational workflows.

Key Responsibilities

Customer Success Responsibilities (Primary)

• Serve as the main point of contact for customers post-sale, ensuring seamless onboarding, training, and adoption of solutions.
• Build strong client relationships through proactive communication and support.
• Understand customer needs and collaborate with internal teams to deliver tailored solutions.
• Track customer usage, satisfaction, and performance metrics; prepare reports and insights for leadership.
• Manage customer renewals, upsells, and account growth opportunities.
• Handle customer escalations and work cross-functionally to resolve issues quickly.
• Develop customer documentation, FAQs, and best-practice guidelines.
• Conduct periodic business reviews with customers to ensure continuous value delivery.

Administrative & Operational Responsibilities (Secondary but Essential)

• Oversee general administrative duties, including office coordination, scheduling, and file management.
• Assist in drafting proposals, contracts, quotations, and company communications.
• Support HR processes including recruitment coordination, onboarding, documentation, and leave records.
• Assist in financial admin tasks (invoice follow-up, basic bookkeeping coordination with finance).
• Maintain accurate databases, logs, CRM records, and internal systems.
• Coordinate internal meetings, prepare meeting minutes, and follow up on action items.
• Provide operational support to the CEO and leadership team as required.

Qualifications & Experience

• Bachelor’s degree in business administration, Management, Marketing, or related field.
• 5–7 years of combined experience in Customer Success, Account Management, or Administrative/Operations roles.
• Experience in tech, marine, or startup environments preferred (not mandatory).
• Strong communication, relationship-building, and problem-solving skills.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Proficiency in CRM tools, Microsoft Office/Google Workspace, and basic project management tools.
• Ability to work independently in a fast-paced startup environment.

Key Competencies

• Customer-focused mindset
• Strong ownership and accountability
• Excellent organizational and multitasking abilities
• Adaptability and willingness to learn
• Proactive and solution-oriented approach
• Team player with strong interpersonal skills

What We Offer

• Opportunity to grow with a high-potential marine technology startup
• Collaborative and innovative work environment
• Career development and cross-functional exposure
• Competitive salary and benefits

Job Type: Full-time

Location:

• Abu Dhabi (Required)