FIND_THE_RIGHTJOB.
Customer Success Manager
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
Overview:
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
Responsibilities:
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
- Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
- Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
- Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
- Understand customers’ industries, challenges, and objectives to align Planview products with business outcomes.
- Maintain regular communication with key contacts and gather feedback to inform product improvements.
- Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
- Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
- Bachelor’s degree (BA/BS).
- 5–10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
- Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
- Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
- Experience with account planning, project management, and organizational change management.
- Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
- SAFe Agilist certification and Planview product experience are nice to have.
- We offer highly competitive benefits packages for every lifestyle.
- No one likes working in a box, right? That’s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ’s for those days when the weather is behaving.
- We believe in regular fun office events and monthly happy hours!
- We offer flexible work hours and we are family friendly.
Planview is an Equal Opportunity Employer
Similar jobs
No similar jobs found
© 2025 Qureos. All rights reserved.