Customer Success Manager

Are you looking for an exciting opportunity to be a part of a small but fast-growing software startup? We're expanding rapidly and have big plans to accelerate our growth even more. You'll have the chance to make real changes and see the impact of your work immediately. You'll learn what it takes to build a software product that truly makes a difference for the small businesses we serve, and that people love to use every day. See what customers are saying: arworkflow.com

Your Key Responsibilities

Drive Product Demos & Signups – Lead engaging, high-impact demos that clearly showcase the value of AR Workflow, answer objections, and move prospects toward a seamless signup.

Convert Trial Users into Paying Customers – Proactively connect with trial users, identify their needs, address concerns, and guide them through the signup process to maximize conversion rates.

Strengthen Customer Relationships & Retention – Monitor customer health metrics, resolve issues before they escalate, and build strong, long-term relationships that drive satisfaction and loyalty.

Increase Platform Adoption & Usage – Ensure users are actively leveraging AR Workflow’s features to meet their goals, providing guidance and training to drive deeper engagement.

Boost Revenue Through Merchant Services – Promote and support users in adopting AR Workflow’s merchant services, increasing revenue while enhancing their overall payment processing experience.

Handle Chat & Email Support with Speed & Precision – Provide fast, effective, and solution-oriented responses to customer inquiries via chat and email, ensuring a seamless support experience while resolving issues efficiently.

Turn Customers into Advocates – Capture success stories, build relationships with power users, and encourage testimonials that strengthen AR Workflow’s credibility and attract new customers.

What You’ll Do

Lead Engaging Product Demos & Drive Signups

• Conduct live product demos tailored to each prospect’s business needs.
• Clearly articulate AR Workflow’s value, address objections, and handle Q&A sessions.
• Follow up with demo attendees to guide them toward signup and activation.

Convert Trial Users into Paying Customers

• Actively reach out to trial users, understand their needs, and address concerns.
• Provide hands-on guidance to help them experience the full value of AR Workflow.
• Develop personalized follow-up strategies to move trials toward conversion.

Strengthen Customer Relationships & Retention

• Monitor customer engagement and proactively address potential churn risks.
• Build strong relationships through ongoing support and check-ins.
• Resolve issues before they escalate, ensuring long-term user satisfaction.

Maximize Platform Adoption & Usage

• Train and guide users on AR Workflow’s features to drive continuous engagement.
• Identify opportunities to expand usage within customer accounts.
• Develop strategies to increase daily active users and long-term adoption.

Increase Revenue Through Merchant Services

• Educate customers on the benefits of AR Workflow’s merchant services.
• Assist users in integrating payment processing to improve their collections.
• Track and report on merchant service adoption and optimize strategies for growth.

Turn Customers into Advocates

• Identify highly engaged users and encourage them to share success stories.
• Capture testimonials and case studies that highlight AR Workflow’s impact.
• Leverage satisfied customers for referrals and community engagement.

Deliver Fast, Effective Chat & Email Support

• Respond quickly to customer inquiries via chat and email, ensuring timely resolutions.
• Troubleshoot platform issues, escalating complex cases when necessary.
• Maintain a high standard of service to enhance the customer experience.

What We’re Looking For

Experience: 3+ years in customer success, support, SaaS onboarding, or sales support.
Communication: Strong verbal and written skills with a customer-centric approach.
Sales-Oriented: Ability to guide prospects through product demos and convert them to paid users.
Tech-Savvy: Ability to troubleshoot software issues and guide users through solutions.
Proactive Mindset: Comfortable making outbound calls and following up to close trial signups.
Detail-Oriented: Ability to document processes, track issues, and suggest improvements.
Problem-Solving Skills: Capable of researching solutions and providing helpful alternatives.

Job Type: Full-time

Pay: From Rs336,600.00 per month

Application Question(s):

• How many accounts have you managed at once, and what was their typical size?
• Which CS platforms (Gainsight, ChurnZero, Totango) have you used, and for what tasks?
• Walk me through how you prepare and deliver a QBR.
• How do you identify upsell opportunities within existing accounts?
• What’s your process for handling an at-risk account?
• Have you managed renewal or expansion quotas, and how did you perform?
• What is your salary expectation for this role? (In USD per month)
• Please share your LinkedIn Profile URL.

Work Location: Remote