Customer Success Manager

CUSTOMER SUCCESS MANAGER | RIYADH, SAUDI ARABIA | Need local candidates From Saudi | Arabic Language required(Mandatory)

It’s our incredible team that makes our company great – our people drive our winning culture.

What does a great Customer Success Manager do?

The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.

The CSM assists the account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Company's technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer’s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.

The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.

The role is crucial in maintaining competitive advantage and differentiating company through the on-site & virtual support provided.

Responsibilities include:

• Provide professional demonstrations, product & data consultancy and functional support, in line with the Account Business Plan
• Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
• Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
• Work with the Account Manager to run and promote Customer focus days. Attending Company's Trade
• Shows and Corporate Event Days where appropriate.
• Develop scripts and customised rules, for customers, on a consultancy basis.

Who we are looking for in this role:

• Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
• Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
• Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
• Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you :

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what’s been done before
• If you are a Saudi National and Interested? We’d love for you to get in touch!*